Specialized in SaaS Customer Service

Stop pulling engineers off the roadmap to answer support tickets.

We embed highly-technical, IT-fluent support agents directly into your team. Get the quality and dedication of a full-time, in-house hire at a fraction of the cost, billed only by the tickets we solve.

Book Discovery Call See our onboarding timeline →

The Everalign Standard

100%

IT & Engineering backgrounds

365

Days a year of coverage

Finally, a team that actually understands our API documentation and resolves tickets on the first touch.

What we do

Technically and culturally aligned customer support.

We don't read from generic scripts. We learn your software inside and out so we can provide support that feels exactly like your in-house team.

Email Support

Precision answers for complex technical issues, handled seamlessly in your helpdesk.

2 dedicated support agents (minimum)
Under 12-hour response guarantees
Active 365 days a year
Deep-dive troubleshooting

Live Chat Support

Real-time velocity for users who need unblocking immediately.

2 dedicated support agents (minimum)
Under 5-minute response times
Active during your chosen timezones/business hours
Real-time technical resolution

The Integration

A seamless handoff in 7 days.

We don't just ask for an FAQ and start guessing. We build the infrastructure with you.

Week 1: Zero-Cost Onboarding

Discovery & Infrastructure (Not Billed)

We start with a discovery call to build your strategy. We set up a shared communication channel (like Slack) and get access to your tools. We observe your current system, identify ticket patterns, and build out your Knowledge Base, SOPs, and internal docs.

No helpdesk? No problem. We will recommend a system based on your needs and help you set it up from scratch. We also build a customized escalation policy specific to your account.

Week 2: Go Live

Operational Integration (Billing Begins)

Our IT-fluent team takes over the queue. We manage your support, clearing the noise and resolving technical issues with the precision of an internal engineering hire.

We operate through your dedicated communication channel, providing real-time updates and adhering strictly to your custom escalation policy. This ensures your developers only see the tickets that truly require intervention.

Proportional Pricing

Scale costs with your exact volume.

Most agencies charge a flat fee even when volume drops. Select your tier below to see how our pricing adapts directly to your ticket count.

Monthly Ticket Volume

Email only

$900 / month

Billed proportionally within this tier based on your exact ticket volume.

Dedicated email support
12-hour response guarantee (365 days)
Custom escalation policy

Full Embedded

Email + Live Chat

$1,600 / month

Billed proportionally within this tier based on your exact ticket volume.

Email + live chat included
Chat active in your business hours
12-hour email guarantee (365 days)

Live chat only

$1,200 / month

Billed proportionally within this tier based on your exact ticket volume.

Dedicated live chat support
Under 5-min response time
Chat active in your business hours

Processing more than 300 tickets a month? Contact us for a custom quote.

What exactly is a "Ticket"?
We don't charge per message. A ticket is defined as the continuous chat or email thread required to resolve a single issue, no matter how much back-and-forth it takes.

Common Questions

Frequently Asked Questions

No, our expertise is built specifically for software companies. Our team is trained to handle the weight of a technical product. We focus on finding the root cause of issues and understanding your product's logic as deeply as your own team does.

Because we want to be an extension of your team, not just an outside service. Most support centers use scripts to get through as many tickets as possible. By hiring people with technical backgrounds, we ensure that they have the skills to investigate a problem, solve it, and act as a true in-house resource, all while following a consistent system.

We are based in Jordan, a hub for high-quality, English-speaking tech talent. Our agents are specifically trained for the US SaaS market.

We specialize exclusively in Email and Live Chat. Clear documentation is everything. Written support allows us to share screenshots, send step-by-step guides, and keep a perfect record of every technical detail. This approach is not only more efficient for your users, but it also ensures we maintain a high standard of quality that simply isn't possible over a phone call.

That is what Week 1 is for. If you don't have a system, we will evaluate your needs, recommend the right software, help you set it up, and build your initial Knowledge Base and SOPs from scratch—at no cost.

During onboarding, we custom-build a specialized escalation policy for you. We integrate into your Slack (or preferred tool) so we know exactly who, when, and how to ping your team for critical moments.

We work directly in your tools via secure, restricted access. Our agents follow strict internal security protocols.

No. We operate on a month-to-month basis because we believe in earning your business every 30 days. You can cancel at any time.